Website Policy

This website policy includes a website that allows consumers to fill in questionnaires, forms and

surveys, loan applications, subscription services and online expert chat.

About this Website Policy

This website policy applies to this website, which is operated on behalf of Logan Home Loans, a division of Lilem Pty Ltd

ACN 648 695 505 and its related bodies corporate (we, us and our).

We are committed to protecting your privacy.

This policy explains how your personal information will be treated as you access and interact with

this website.

Our website privacy policy may change from time to time.

Collection and use of information

We may collect personal information from you directly or via your use of our services. We will only

collect personal information which is reasonably necessary for, or directly related to, our functions or

activities.

Sensitive information

Sensitive information is any information about a person’s racial or ethnic origin, political opinion,

membership of a political association, religious beliefs or affiliations, philosophical beliefs,

membership of a professional or trade association, membership of a trade union, sexual preferences

or practices, criminal record or health information.

We will not ask you to disclose sensitive information, but if you elect to provide sensitive information it

will also be captured and stored.

Information from third parties

Our website also contains links to the websites of third party providers of goods and services (Third

Party websites). If you have accessed Third Party websites through our website and if those third

parties collect information about you, we may also collect or have access to that information as part of

our arrangements with those third parties

Where you access a Third Party website from our website, cookie information, information about your

preferences or other information you have provided about yourself may be shared between us and

the third party.

Advertising and tracking

When you view our advertisements on a Third Party website, the advertising company uses 'cookies'

and in some cases 'web beacons' to collect information such as:

• the server your computer is logged onto;
• your browser type;
• the date and time of your visit; and
• the performance of their marketing efforts.

When you access our website after viewing one of our advertisements on a Third Party website, the

advertising company collects information on how you utilise our website (eg which pages you view)

and whether you complete an online application.

Cookies

We use ‘cookies’ to provide you with better and more customised service and with a more effective

website.

A ‘cookie’ is a small text file placed on your computer by our web page server. A cookie can later be

retrieved by our webpage servers. Cookies are frequently used on websites and you can choose if

and how a cookie will be accepted by configuring your preferences and options in your internet

browser.

We use cookies for different purposes such as:

• to allocate a unique number to your internet browsers;
• to customise our website for you;
• for statistical purposes;
• to identify if you have accessed a Third Party Website; and
• for security purposes.

IP addresses

Your IP address is the identifier for your computer when you are using the internet.

It may be necessary for us to collect your IP address for your interaction with various parts of our

website.

Online applications

When you send a completed online application to us, we retain the information contained in that

application. We are able to then use that information to provide any financial services that you

require.

You can also suspend and save online applications, so you can complete and send the applications

at a later time. If you suspend or save your application, the information that you have entered will be

retained in our systems so that you may recover the information when you resume your application.

Online applications that have been suspended or saved may be viewed by us.

Security of information

The security of your information is very important to us.

We regularly review developments in security and encryption technologies. Unfortunately, no data

transmission over the internet can be guaranteed as totally secure.

We take all reasonable steps to protect the information in our systems from misuse, interference, loss,

and any unauthorised access, modification or disclosure.

If we no longer require your information, and we are legally permitted to, we will take all reasonable

steps to destroy or de-identify the information.

We take reasonable steps to preserve the security of cookie and personal information in accordance

with this policy. If your browser is suitably configured, it will advise you whether the information you

are sending us will be secure (encrypted) or not secure (unencrypted).

Direct marketing

We will not use or disclose sensitive information about you for direct marketing purposes unless you

have consented to that kind of use or disclosure.

We may use your personal information for direct marketing purposes. If you do not wish to receive

direct marketing communications from us or from other organisations, or wish to know the source of

the information being used, you may submit a request. We will respond to your request as

soon as practicable.

Disclosure to overseas entities

We do not generally disclose personal information obtained from cookies to overseas entities in the

course of our activities.

Please contact us on 1300 33 00 30 if you would like further information.